Troubleshooting

The server shows "Never connected" in the panel

1. Check the output of /wac web status; to link again run /wac web connect <key> (keys start with wg_srv_). web.enabled: true must be set in config.yml.
2. Check the console for connection lines starting with [WardenGuard]. HTTP 401 means the key is wrong or was rotated; get a new key with Rotate key in the panel.
3. Your server must be able to make outbound connections on port 443. Some hosts restrict outgoing connections.

The server keeps connecting and disconnecting

• If the same key is used on two servers, the connections close each other (close code 4003). Give every server its own key.
• Make sure the server clock is correct. If it drifts more than 30 seconds, messages are rejected with a STALE error. Use NTP.

I cannot run console commands

• Your role needs the Run allow-listed commands permission. The Moderator role can only run allow-listed commands (list, tps, kick, msg, wg and so on).
• Dangerous commands (op, stop, reload…) require 2FA on your account and a fresh verification code.
• If the server is offline, the command waits in the queue for 5 minutes and is dropped if the server does not connect in time.

Config stays at "Waiting for plugin acknowledgement"

• If the plugin could not validate the config, you get a Plugin rejected the config notification with the error lines; fix them in the Raw YAML tab.
• If the server is offline, the config is applied when it connects.

The live feed does not update

• If the Live indicator in the top bar is red, the connection between your browser and the panel dropped; the page reconnects automatically.
• Corporate networks may block WebSockets. Try another network.

Support

If the problem persists, e-mail support@wardenguard.pro from your account e-mail with your server name and the time of the issue.